Subscription terms

1. Definitions

• "Service" — the Praxis software.
• "Customer" — the solicitor, barrister, firm, chambers, partnership or company that subscribes to a paid plan.
• "Plan" — the set of features and limits available for a given price, as published on the site.
• "Subscription" — the right to use the Service on the chosen Plan for the period paid for.
• "Account settings" — the part of the Service where the Subscription is managed.

2. What you are buying

We grant you a non-exclusive licence to use the Service on the Plan you have chosen for the period you have paid for, and you pay the subscription fee. All intellectual property rights in the Service remain with us; you acquire no rights in the software itself.

This is a licence to use software, not a contract for the provision of legal services and not a transfer of any rights in the software.

The Service is supplied for use in professional practice. You are contracting in the course of a business and not as a consumer, so the consumer rights provisions of the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 do not apply.

Use of the Service is also governed by the Terms of Service and the Privacy Policy, which form part of this Contract.

3. How the contract is formed

The contract is formed when you pay for the chosen Plan (after registering an account, where that applies). By paying you confirm that you have read and agree to these Subscription Terms, the Terms of Service and the Privacy Policy.

4. Plans and prices

The current Plans and their prices are published on hqpraxis.com and form part of these Subscription Terms. Fees are payable in advance for the chosen period (monthly or yearly). Prices are shown in pounds sterling.

We may change our Plans and prices; a change never affects a period you have already paid for. Where we are VAT-registered, prices are stated exclusive of VAT unless marked otherwise, and VAT is added at the prevailing rate.

5. Payment and receipts

Payment is made by card through our payment provider. We do not store or process full card details — those are held by the payment provider in accordance with the PCI DSS standard.

We send a receipt or VAT invoice to your email address after payment. Please make sure the address you give us is correct.

6. Automatic renewal

Unless you turn off automatic renewal, your Subscription renews at the end of each paid period and the fee for the current Plan is taken from your saved payment method.

You can turn off automatic renewal at any time in your account settings; charges then stop from the next billing period onward.

7. Refunds and cancellation

Fees are paid for the right to use the Service for the period in question. Fees for a period that has already begun are not refunded, except as set out below.

You may stop using the Service and turn off automatic renewal at any time; charges stop from the next billing period. Free trial periods are not charged for.

If access to the Service was not provided because of something we did or failed to do, we refund the fee for the affected period, on request, within 10 calendar days and by the same method you used to pay. This does not affect any statutory rights you have that cannot be excluded.

8. Rights and obligations

We will provide access to the Service on the Plan you have paid for, provide technical support on use of the Service, and safeguard your data in accordance with the Privacy Policy.

You will pay for the Subscription on time, use the Service for its intended purpose and in accordance with the law, not give access to third parties, and take responsibility for the Content you upload.

9. Data processing terms (Article 28 UK GDPR)

Where you put personal data about third parties (your clients and others) into the Service, you are the controller of that data and we are your processor. You instruct us, and we agree, to process that data on the following terms, which are intended to satisfy Article 28(3) of the UK GDPR:

• subject matter and nature: the data you enter into the Service (client records, matters, documents, messages), processed to provide the Service;
• operations: collection, recording, organisation, storage, use within the features of the Service, backup and erasure;
• duration: for as long as your Subscription is in force, plus the retention window in the Terms of Service;
• purpose limitation: solely to provide you with access to the Service and keep it running. We do not process the data for our own purposes, and we act only on your documented instructions unless required otherwise by law — in which case we will tell you before processing, unless the law prevents us;
• confidentiality: we ensure that our personnel authorised to process the data are subject to a duty of confidence;
• security: we implement appropriate technical and organisational measures under Article 32 of the UK GDPR. You may specify additional security requirements, which we will meet;
• sub-processors: we engage other processors (including hosting and payment providers) only under written terms imposing the same data protection obligations, and we will give you notice of any intended change so you can object;
• assistance: taking into account the nature of the processing, we assist you in responding to data subject requests and in meeting your obligations on security, breach notification, impact assessments and prior consultation;
• breach notification: we notify you without undue delay, and in any event within 24 hours, of any personal data breach affecting your data;
• audit: on request we make available the information needed to demonstrate compliance with this clause and allow for and contribute to audits;
• deletion or return: at the end of the Contract we delete or return the data at your choice, save where the law requires us to keep it;
• liability: you remain responsible to data subjects as controller; we are responsible to you for our processing.

10. Liability and events outside our control

The Service is provided "as is". Our total liability is limited to the amount you paid for one billing period, and we are not liable for loss of profit or indirect or consequential loss. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited.

Neither party is liable for failure to perform caused by events outside its reasonable control. If such an event continues for more than 60 days, either party may end the Contract.

11. Duration and changes

These Subscription Terms apply until we withdraw them. We may change them by publishing a new version on the site; changes take effect on publication and never affect a period already paid for. Continuing to use the Service after a change takes effect means you accept it. Where a change materially affects your rights, we will give reasonable notice.

12. Governing law

This Contract is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

13. Our details

• [COMPANY NAME] Ltd
• Registered in England and Wales, company number [COMPANY NUMBER]
• VAT number: [VAT NUMBER]
• Registered office: [REGISTERED OFFICE ADDRESS]
• Email: support@hqpraxis.com, telephone: [TELEPHONE]